At a glance
| Situation | Refund |
|---|---|
| First time buying a plan, you ask within 48 hours | Full refund |
| You cancel a plan later | No refund - you keep access until the end of the period you paid for |
| You cancel a mentor session 12+ hours before it starts | Full refund |
| You cancel less than 12 hours before, or don't join | No refund |
| Mentor doesn't confirm your paid request within 24 hours | Full refund, automatically |
| Mentor cancels, doesn't join, or the session can't happen because of a problem on our side | Full refund or a free new session - your choice |
| Charged twice, or charged but the payment failed | Full refund of the extra amount |
| Free career counselling callback | Free - nothing to refund |
1Plans (Career Pro & Elite)
- Explorer is free, so there's nothing to cancel or refund.
- Trying it out: if this is the first time you've bought a paid plan, you can ask for a full refund within 48 hours of paying, no questions asked. This is once per person.
- After that, you can cancel any time. Your plan stays active until the end of the month or year you've already paid for, and it won't be charged again. We don't give part-refunds for unused days.
- If a plan renews automatically, we'll remind you before the renewal. You can turn renewal off any time before that date.
- If we close your account because the Terms of Use were broken, unused time is not refunded.
2Mentor sessions
- You pay when you book. If the mentor declines, or doesn't confirm within 24 hours, the request is cancelled and you get a full refund automatically.
- You cancel at least 12 hours before the session → full refund.
- You cancel less than 12 hours before, or don't join → no refund, because the mentor kept that time free for you. If you had a real emergency, write to us - we look at each case.
- The mentor cancels or doesn't join within 15 minutes of the start time → full refund, or a free new session with the same or another mentor.
- Session went badly (couldn't connect, very late start, inappropriate behaviour) → report it with "Need help?" in the session chat within 48 hours. We check what happened and refund in full or in part if the problem wasn't on your side.
- Instead of cancelling, you can ask us to move the session to another free time of the same mentor, up to 12 hours before it starts.
3Always refunded
No matter what, you get your money back if:
- you were charged twice for the same thing;
- money left your account but the payment failed on our side (this usually reverses by itself within 5-7 working days - if it doesn't, contact us);
- we can't give you something you paid for.
4How to ask for a refund
- Go to the Contact page and choose "Payment, plan or refund" - or email [email protected] from the email on your account.
- Tell us what you paid for, the date, and the payment ID from your receipt if you have it.
- We reply within 2 working days to say whether the refund is approved.
5When you get the money
Once approved, the money goes back to the same payment method you used (UPI, card, net banking or wallet) within 7 working days. Your bank may take a few more days to show it. We can't refund to a different account or in cash.
See also: Terms of Use · Privacy Policy